Support

WE TYPICALLY RESPOND WITHIN 1 BUSINESS DAY

Need help with one of our applications? Email support@valenciasystems.com and include the application name, your device model, and its OS version. Screenshots help us resolve issues faster.

FolioSafe

Where is my data stored?

All FolioSafe data is stored locally on your device, encrypted at rest. Nothing is uploaded to our servers; we don't have any. See our Privacy Policy for details.

What happens if I lose my device or forget my passcode?

Because your data never leaves your device, we cannot recover it for you. We recommend keeping your device backed up and exporting your records periodically.

Does FolioSafe satisfy my reporting requirements?

FolioSafe helps you keep a consistent personal log, but it is a record-keeping tool, not legal or security guidance. Always follow the reporting procedures required by your organization.

Guessdown

How many players do I need?

Guessdown is designed for parties and plays best with groups. One device is all you need to host a game.

Found a bad clue or a bug?

We'd love to hear about it. Email us with the clue or a description of the issue.

Feature Requests & Feedback

We build software we want to be proud of, and user feedback drives our roadmap. Send ideas to support@valenciasystems.com with the application name in the subject line.

Account & Data Deletion

Our current applications do not use accounts and store data only on your device. For details on removing your data, see our Account & Data Deletion page.